hibage Privacy Policy

Last Updated: January 2026

1. Introduction and Scope

This Privacy Policy ("Policy") describes how hibage ("hibage", "we", "us", "our") collects, uses, stores, shares, and protects personal data relating to individuals ("Players", "Users", "you") who access or use the hibage website at https://hibage.bio, its subdomains, and all associated services (collectively, the "Platform"). This Policy applies to all personal data processed in connection with your use of the Platform, including data collected at the point of registration, during account operation, during payment transactions, and through your interactions with our customer support team. By registering an account or using the Platform, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside the hibage Terms & Conditions, which govern the contractual relationship between you and hibage. Where any provision of this Policy conflicts with the Terms & Conditions on a matter relating specifically to data privacy, this Policy shall take precedence.

2. Data Controller

hibage is the data controller responsible for personal data collected through the Platform. For all privacy-related enquiries, including requests to exercise your data rights, please contact us at [email protected] (plain text — not a clickable link). We aim to acknowledge all data-related requests within five (5) business days and to resolve them within thirty (30) business days of receipt.

3. Legal Basis for Processing

hibage processes your personal data under one or more of the following legal grounds:

• Contractual necessity: Processing required to register your account, verify your identity, facilitate deposits and withdrawals, and deliver the gaming services you have requested.
• Legal obligation: Processing required to comply with applicable anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, fraud prevention obligations, and any other legal or regulatory duties applicable to hibage's operations.
• Legitimate interests: Processing required to maintain platform security, prevent abuse, improve our services, conduct fraud investigations, and communicate with you about your account.
• Consent: Where we seek your explicit consent before processing your data for a specific purpose — for example, sending you marketing communications about new promotions, seasonal offers, or BPL cricket betting events — we will request that consent clearly and separately. You may withdraw your consent at any time by contacting support.

4. How We Use Your Personal Data

hibage uses the personal data we collect for the following purposes:

• To create, verify, and manage your hibage player account.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods in BDT.
• To conduct identity and age verification in compliance with our 21+ age policy.
• To carry out anti-money laundering and fraud prevention checks required for responsible platform operation.
• To operate and personalise your gaming experience, including game recommendations, bonus eligibility, and responsible gaming alerts.
• To respond to your customer support enquiries and to resolve disputes or complaints submitted via [email protected].
• To send you transactional communications related to your account, including deposit confirmations, withdrawal status updates, and security alerts.
• To send you promotional communications about new games, platform features, and seasonal offers (such as Eid specials, Pohela Boishakh promotions, or BPL cricket bonus campaigns), where you have provided consent or where we have a legitimate interest in doing so.
• To monitor, maintain, and improve the technical performance and security of the Platform.
• To comply with applicable laws and to respond to lawful requests from competent authorities.

5. Sharing of Personal Data

hibage does not sell your personal data to third parties. We may share your data with the following categories of recipients only where necessary and under appropriate data-sharing agreements:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment service providers, strictly for the purpose of processing your deposit and withdrawal transactions.
• Identity verification providers: Third-party KYC and age verification services used to confirm player identity and comply with our 21+ age policy.
• Game content providers: Game studios and technology providers (including Pragmatic Play, Evolution Gaming, Spribe, and similar partners) may receive session-level technical data necessary to deliver their games on the Platform. These providers are prohibited from using your data for their own marketing purposes.
• Fraud and security services: Third-party fraud detection and cybersecurity providers used to protect the Platform and its players.
• Legal and regulatory authorities: Where required by law, court order, or regulatory directive, hibage may disclose player data to competent authorities. We will only do so to the extent required and will notify affected players where legally permitted.

All third-party data processors engaged by hibage are contractually required to process player data solely on hibage's instructions and to maintain appropriate technical and organisational security measures.

6. Cookies and Tracking Technologies

hibage uses cookies, web beacons, pixel tags, and similar tracking technologies to operate and improve the Platform. The types of cookies we use include:

• Strictly necessary cookies: Required to keep you logged in, maintain your session security, and enable core Platform functionality. These cannot be disabled without affecting Platform operation.
• Functional cookies: Used to remember your preferences, such as your preferred language, display settings, and responsible gaming tool configurations.
• Analytics cookies: Used to understand how players navigate the Platform, which games are most popular, and where usability improvements can be made. Analytics data is aggregated and does not identify you personally.
• Marketing cookies: Used to serve relevant promotional content to players who have opted in to marketing communications. These are only placed where you have provided explicit consent.

You can manage or disable cookies at any time through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to use certain Platform features, including staying logged in to your hibage account.

7. Data Retention

hibage retains your personal data for as long as your account remains active and for a period thereafter as required to fulfil legal, regulatory, and contractual obligations. Specifically:

• Account data and gaming records are retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Customer support communications are retained for three (3) years from the date of the last interaction.
• Financial transaction records are retained for seven (7) years in line with standard financial record-keeping obligations.
• Marketing consent records are retained for three (3) years from the date of consent or until withdrawn, whichever is sooner.

Upon expiry of the applicable retention period, your data is securely deleted or anonymised so that it can no longer be associated with you.

8. Data Security

hibage implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, role-based access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and multi-factor authentication for Platform administrative access. While we take all reasonable precautions, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected players promptly and take all necessary steps to contain and remediate the incident.

9. International Data Transfers

hibage's primary operations serve players located in Bangladesh. Some of our third-party service providers may process data outside Bangladesh. Where such transfers occur, hibage ensures that appropriate safeguards are in place, including standard contractual clauses or equivalent data protection mechanisms, to ensure that your data is afforded a level of protection consistent with this Policy.

10. Your Privacy Rights

As a hibage player, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data hibage holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to hibage's legal retention obligations.
• Right to restriction: You may request that we restrict the processing of your data in certain circumstances, such as while a dispute is being resolved.
• Right to data portability: You may request a structured, machine-readable copy of the personal data you have provided to hibage.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You may object to processing based on legitimate interests, including direct marketing. We will honour all valid objections promptly.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request. We will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive.

11. Children and Minors

The hibage Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you believe that a minor has registered an account on the Platform or submitted personal data without appropriate consent, please contact us immediately at [email protected] and we will take prompt action to close the account and delete the associated data.

12. Third-Party Links

The hibage Platform may contain references to third-party payment providers and game studios. This Policy applies only to data processed by hibage directly. hibage is not responsible for the privacy practices of third-party platforms or services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the Platform.

13. Changes to This Policy

hibage may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify affected players via their registered email address. Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of how we protect your data.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data hibage holds about you, please contact our support team. Our contact email is [email protected] (plain text only — not a clickable link). Support is available 24 hours a day, 7 days a week, every day of the year including public holidays across Bangladesh.