Responsible Gaming at hibage

hibage implements strict age verification procedures at the point of registration. Every new account holder is required to confirm that they are aged 21 or above, and we reserve the right to request a copy of a government-issued identity document — such as a Bangladesh National Identity Card, passport, or driving licence — to confirm this at any stage. Any account found to belong to a person under the age of 21 will be immediately suspended, all balances held pending investigation, and the matter reported in line with our obligations as a responsible platform operator.

Parents and guardians in Bangladesh are strongly encouraged to use parental control software to restrict access to online gambling sites on devices used by minors. If you share a device with family members under 21, please ensure that your hibage account is logged out and password-protected when not in use.

Policy Effective: January 2026

Our Core Principles

hibage is committed to operating a safe, fair, and transparent gaming platform for all adult players across Bangladesh. Responsible gaming is not an afterthought for us — it is a foundational pillar of how we run our business. We invest continuously in the tools, training, and processes needed to identify at-risk players early and to respond in a supportive, non-judgemental manner.

We believe that the overwhelming majority of our players enjoy hibage as a recreational activity and exercise sound judgement over their spending. However, we recognise that for a small number of individuals, gambling can develop into a harmful pattern of behaviour. For those players, we want hibage to be a platform that actively supports their efforts to regain control — not one that makes the problem worse.

Responsible Marketing

hibage will never direct promotional offers, bonus communications, or re-engagement campaigns at players who have an active deposit limit, time-out, or self-exclusion on their account. We do not use high-pressure tactics, countdown timers on bonuses, or misleading language designed to encourage impulsive spending. All promotional material is reviewed to ensure it meets responsible advertising standards before it is published.

Players who have opted out of marketing communications will not receive promotional emails, SMS messages, or in-platform notifications about bonuses, regardless of whether a self-exclusion is active. You can manage your communication preferences from within your account settings at any time.

Staff Training and Support

All members of the hibage customer support team undergo responsible gaming awareness training. Our support staff are equipped to recognise the indicators of problem gambling and to respond with appropriate sensitivity. If a support agent observes patterns in your account activity that suggest gambling may be causing you harm — such as large rapid deposits following losses, or repeated requests to extend deposit limits — they are trained to proactively offer information about our player protection tools and external support resources.

Protecting Vulnerable Players

In addition to age verification, hibage monitors account activity for signs of vulnerable play. If we identify patterns that are consistent with problem gambling behaviour, we may proactively reach out to the player, place a temporary restriction on the account, or request additional identity documentation as part of our duty of care. These interventions are carried out in good faith and in the best interest of the player concerned.

Third-Party Gambling Support Resources

If you feel that gambling is negatively affecting your life or the lives of those around you, we strongly encourage you to seek independent support. While hibage does not endorse specific external organisations, we encourage players to seek guidance from established mental health and addiction support services available in Bangladesh. Talking to a trusted family member, friend, or medical professional is always a positive first step.

Reviewing This Policy

hibage reviews and updates this Responsible Gaming policy on a regular basis to ensure it reflects current best practice in player protection and any changes to the platform's features. The effective date at the top of this section indicates when the policy was last reviewed. We encourage all players to read this page periodically to stay informed about the tools and commitments available to them.